Privacy Policy

Last updated: March 2026

Turquaz Group ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (turquaztour.com) and services.

1. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and country of residence
Passport and visa-related documents (for visa assistance services only)
Payment information (processed securely through third-party payment providers)
Programme preferences, travel dates, and group size
Any additional information you include in inquiry forms or correspondence

2. How We Use Your Information

To process and respond to your inquiries
To arrange training programmes, tours, and visa assistance
To communicate with you about your bookings and services
To send relevant programme updates and offers (with your consent)
To comply with legal obligations

3. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.

4. Data Sharing

We do not sell your personal data. We may share your information with:

Hotels, airlines, and tour operators necessary to fulfil your booking
Turkish government authorities for visa processing (with your explicit consent)
Payment processors for secure transaction handling

5. Data Protection (KVKK & GDPR)

We comply with the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and, where applicable, the EU General Data Protection Regulation (GDPR). You have the right to access, correct, or delete your personal data at any time by contacting us at umran@turquaz.org.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations, typically no longer than 5 years after your last interaction with us.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Contact

For any privacy-related questions or requests, please contact us at umran@turquaz.org.